AXA Philippines continues to evolve its digital transformation journey with the launch of its first Emma DigiZone, located at the AXA Service Center in Makati. This self-service kiosk enables customers to access key features of the Emma by AXA PH mobile app, helping them manage their insurance policies with greater flexibility and convenience.
Emma DigiZone Empowers AXA Policyholders With Digital Self-Service Tools
The Emma DigiZone acts as a digital gateway where customers can register, log in, and navigate the app with ease. With in-branch assistance from trained Branch Services Specialists (BSS), even first-time users can quickly get started with services such as checking policy details, making payments, and managing their account. This effort aligns with AXA’s goal to make insurance more accessible through intuitive and secure technology.
Smarter Insurance Services That Match Today’s Digital Lifestyle
The DigiZone offers a fast and guided alternative to traditional service counters, helping reduce wait times and giving customers control over how they interact with AXA’s services. Policyholders—particularly those with Life and Health plans—can now perform tasks such as:
- Viewing account value
- Topping up investment-linked policies
- Paying premiums
- Accessing policy details
Whether customers choose to self-serve or request assistance, the DigiZone bridges the gap between digital convenience and personal support.
A Milestone in AXA’s Digital Transformation Commitment
“The launch of Emma DigiZone is about giving our customers greater autonomy in managing their protection needs,” said Kathleen Villegas, AXA Philippines’ Chief Operations Officer. “It’s a smarter, faster, and more accessible way for customers to stay protected—whether online or in person.”
With more DigiZones expected to follow, AXA is reinforcing its role as a dependable partner in today’s mobile-first world.
FAQ
What is the Emma DigiZone?
It’s a self-service kiosk introduced by AXA Philippines that helps customers register for and use the Emma by AXA PH app. It simplifies tasks such as checking policy information, topping up, and paying premiums.
Where is the Emma DigiZone available?
The first DigiZone is located at the AXA Service Center in Makati, with plans to roll out to more branches in the future.
What can I do at the DigiZone?
Customers can log in or register on the Emma app, manage their policies, pay premiums, view account value, and more—with or without assistance from AXA staff.
Do I need to be tech-savvy to use it?
Not at all. AXA’s on-site Branch Services Specialists are there to guide you step-by-step through using the Emma DigiZone.
Is the Emma DigiZone only for life insurance policies?
While it is particularly useful for Life and Health policyholders, any AXA customer using the Emma app can benefit from the DigiZone’s features.
