At the Palawan Group of Companies, leadership is more than a title—it’s a commitment to serve millions of Sukis nationwide. From busy cities to far-flung barrios, the company’s mission to deliver reliable and affordable financial services remains steadfast.
Palawan Group of Companies Strengthens Leadership for Better Customer Experience
This commitment took center stage during the Palawan Group of Companies Leadership Conference, held on September 26 at The Blue Leaf Cosmopolitan. The event gathered over 200 executives, area managers, and corporate leaders from across the country to reflect, learn, and renew their dedication to service excellence.
In his opening remarks, Chief Operations Officer Bobbit M. Castro emphasized the company’s forward-looking mission as it celebrates 40 years of serbisyong Palawan:
“Growth doesn’t pause. Excellence doesn’t settle. As we celebrate four decades of service, we’re preparing for something higher, greater, and more meaningful.”
Investing in People Through the Palawan Leadership Development Program
Chief Human Resources Officer Korina Castro-Fernando launched the Palawan Group Leadership Development Program, which focuses on building the right mindset, heartset, and skillset for leaders.
According to Val Santos, Group HR Head, this program, along with the new Leadership and Core Competency Profile, will guide leaders in adapting to today’s evolving business landscape—ensuring they continue to grow alongside the needs of their Sukis.
Purposeful Leadership and Customer-Centered Growth
Renowned motivational speaker Francis Kong inspired attendees to lead with purpose and agility. He reminded them that adaptability and innovation are not mere buzzwords but daily habits that drive impact.
A fireside chat with Rami Chahwan, President and Country CEO of Pickup Coffee, and John Velasco, COO of Mr. DIY and Growth Advisor of Angkas, offered cross-industry insights on enhancing customer experience.
The conference’s theme—“Onward, Upward, Together”—highlighted teamwork, resilience, and the shared goal of making financial services accessible to every Filipino.
As the Palawan Group looks toward the next 40 years, the company continues to invest in its people and technology, ensuring that Sukis remain at the heart of everything they do.
FAQ
Q: What is the goal of the Palawan Group Leadership Conference?
A: The conference aims to empower leaders to deliver better customer experiences and align them with the company’s mission of accessible and affordable financial services for all Filipinos.
Q: What is the Palawan Group Leadership Development Program?
A: It’s a training initiative focused on developing leadership competencies, fostering growth, and preparing employees to thrive in a rapidly changing business environment.
Q: Who were the key speakers at the event?
A: The event featured Francis Kong, Rami Chahwan (Pickup Coffee), and John Velasco (Mr. DIY, Angkas, Creador), who shared insights on leadership, adaptability, and customer experience.
Q: What services does the Palawan Group of Companies offer?
A: Palawan Group includes Palawan Pawnshop, Palawan Express Pera Padala, PalawanPay, Palawan ProtekTODO, and more, serving over 22 million users nationwide.
